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Customer relationship management

Every enquiry captured, every follow-up scheduled, and a pipeline the owner can read in ten seconds.

Most lost sales in Pakistan are not lost to competitors. They are lost to a follow-up nobody made because the enquiry sat in a personal WhatsApp thread. A CRM is worth building when it makes that impossible.

What this covers

  • Lead capture from website forms, WhatsApp, Facebook and phone calls
  • Visual pipeline with stages you define, not stages a product imposes
  • Follow-up reminders assigned to a person with a date
  • Quotation generation, versioning and approval
  • Email and WhatsApp campaigns with delivery tracking
  • Sales reporting by agent, source, region and product

Adoption is the whole game

A CRM only works if the sales team uses it. So we keep data entry to the minimum that produces a useful report, put the day's calls on one screen, and make it usable on a phone between meetings. If a field does not drive a decision, we remove it.

Where the leads come from

We connect the sources you already use — website forms, Meta lead ads, a WhatsApp Business number, a landline log — so nothing depends on someone remembering to copy an enquiry across. Duplicate detection merges the same customer arriving twice.

The essentials

Best forReal estate, education, healthcare, B2B services, distribution
Timeline6 to 12 weeks
DeploymentCloud, with mobile access for the field team
IntegrationsWhatsApp Business API, Meta lead ads, SMS gateways, email providers
SupportTraining for the sales team plus a monthly review of adoption

Included as standard

The details that decide whether it works.

WhatsApp integration

Message from inside the record; the conversation stays on the customer.

Territory rules

Automatic assignment by region, product line or round robin.

Targets and commissions

Track against monthly targets and calculate commission automatically.

Call logging

Log outcomes fast, with the next action mandatory before closing.

Customer history

Every quote, order, complaint and payment on one timeline.

Email marketing

Segmented lists, templates, scheduling and open tracking.

Start here

Have a system in mind? Let's scope it together.

Send us a short brief. You get a written scope, a fixed timeline and a clear price — no obligation to proceed.